Job Description

Job Description

  • You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
  • Help our clients understand their needs and which of our features and products best match their goals and expectations
  • Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
  • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
  • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
  • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
  • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
  • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
  • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

    • What we expect from you?

  • Bachelor's degree in Business, Marketing, Engineering, or a related field
  • Experience managing customer portfolios with strong relationship-building skills, especially at the executive level
  • Background in digital marketing or customer-facing roles is a plus
  • Technical aptitude: ability to read API documentation, or working knowledge of HTML, CSS, XML, or basic data structures and flows
  • Excellent verbal and written communication skills, including active listening and confident phone presence
  • Self-motivated, tech-savvy, and eager to continuously improve customer success processes
  • Strong project and time management skills, with attention to detail
  • Passion for testing, measuring, and improving outreach and follow-up effectiveness
  • Comfortable working in a fast-paced, startup environment
  • A genuine, customer-first attitude — you care deeply about helping clients succeed and feel supported
  • Business fluency in English and German, both written and spoken

    • Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

  • a chance to work in an international, diverse, and inclusive environment,
  • access and opportunity to gain a limitless network all over the globe,
  • a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
  • to be part of an industry that’s shaping the future of customer experiences
  • competitive compensation packages,
  • access to many hard and soft skills pieces of training to help you improve and challenge yourself,
  • weekly training on our Sales University where we host industry leaders,
  • access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
  • space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
  • the infamous team activities that are bursting with fun,
  • no Dress Code!

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