Customer Success Manager

Objective

Operate as the lead point of contact for any and all matters specific to customers

Key responsibilities

• Understand client Technology requirement/expectation and communicate to development/implementation team.
• Assess feasibility of requirement in coordination with implementation/Support and development team.
• Discuss workaround solution with the teams in case direct resolution is not possible due to technology limitations.
• Maintain communication with the client and understand on going requirements of client.
• Keep updated with new features(New Release) of the product and ensure client is aware of these features.
• Monitor Implementations to ensure timely and successful delivery of solution according to customer needs and objectives.
• Ensure timely escalation to line manager in case customer requirements are not met.
• Understand criticality of cus...