Customer Success Manager - EdTech

Our client is a global Edtech player that still identifies as a start up. They currently specialize in delivering AI based solutions to Higher Education players and supporting students with their homework.

Responsibilities

• Achieving or exceeding the annual targets set for the MIddle East territory; including recognised revenue, contract renewal value and new module upsell targets.
• Initiate and manage the renewal cycle of service agreements with partners in advance of specified deadlines.
• This includes planning, drafting and presenting renewal proposals, negotiating contracts and managing the signoff and implementation process.
• Preparing and presenting successful responses to tender as required by existing partners.
• Developing strong partner relationships at executive leadership level.
• Understanding partners' objectives and ensuring services are planned, integrated, well communicated and reported to ensure the great...