Job Description

  • - Founding team member
  • - Opportunity to lead a critical team in a fast-growing edtech SaaS company

    • About Our Client

    Our client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.

    Job Description

    Key ResponsibilitiesPhase 1: Individual Contributor (First 6 months)



  • Shadow leadership to deeply understand the platform and customer needs.


  • Own relationships with partner schools and manage onboarding.


  • Lead training sessions and ensure smooth setup from Day 0.


  • Drive feature adoption, troubleshoot issues, and provide proactive and reactive support.


  • Build the initial Customer Success playbook.



    • Phase 2: Managerial Growth



  • Recruit, train, and mentor a high-performing Customer Success team.


  • Own customer success metrics including retention and satisfaction.


  • Scale customer success operations while maintaining a high-touch approach.


  • Develop strong, lasting partnerships with schools.

    • The Successful Applicant



  • High retention and engagement of partner schools.


  • Schools view the platform as essential to their success.


  • Scalable, repeatable Customer Success processes.


  • Strong, trusting relationships with educational partners.

    • Apply for this Position

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