Customer Success Manager - EdTech (Start Up)

Overview

The Customer Success Manager will be responsible for developing and managing strategic accounts within the Higher Education and help them navigate the use of their AI Solutions. This role requires a proactive individual with a strong focus on sales and relationship management across the region.

Responsibilities

• Achieve or exceed annual targets for the Middle East territory, including recognised revenue, contract renewal value and new module upsell targets.
• Initiate and manage the renewal cycle of service agreements with partners in advance of specified deadlines. This includes planning, drafting and presenting renewal proposals, negotiating contracts and managing the signoff and implementation process.
• Prepare and present successful responses to tender as required by existing partners.
• Develop strong partner relationships at executive leadership level.
• Understand partners' objectives and ensure services ar...