Customer Success Manager- Enterprise

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SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner’s ITSM Magic Quadrant and honored with AWS’s Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.

We seek an Enterprise Customer Success Manager to support some of our largest global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid.

Who you are

• True customer empathy and a passion for solving problems
• Personable and enthusiastic professional
• Strong sense of ownership and accountabi...