Customer Success Manager

A SNAPSHOT OF YOUR ROLE

As a Customer Success Manager , you will be the primary point of contact for a portfolio of Riskonnect clients. You’ll be responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities. Your goal is to build strong relationships with decision-makers, deliver value through data-driven insights, and help clients maximize their investment in Riskonnect’s solutions.

YOUR DAILY RESPONSIBILITIES

• Ensure good customer health across your client book

• Execute ongoing adoption improvement plans (Onboarding, Web training, Email Campaigns, etc.)

• Manage client renewals and build strategies to retain and grow accounts

• Maintain regular contact with key stakeholders; schedule stewardship meetings

• Drive resolution of identified issues and escape when necessary

• Und...