Customer Success Manager

Regroup Mass Notification — a global company with headquarters in Dallas —is looking for a customer success manager. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.

The Customer Success Manager focuses on the long-term customer relationships by proactively determining solutions to potential client pain points, identifies upselling opportunities while ensuring customer satisfaction

You will be responsible for:

• Understanding customer outcomes by communicating with customers, analyzing customer health metrics, running NPS and gathering other feedback.
• Delivering and communicating ROI to the clients, throughout the customer lifecycle
• Manage and grow the company’s book of business, responsible for renewals
• Conduct QBR meetings and consult the clients
• Act as a Customer Advocate by learning about our c...