Customer Success Manager- Filled!

We seek an experienced Customer Success Manager (think of it as a customer goal coach) with a deep understanding of supporting customers in a Software as a Service environment. Our customers are leadership teams in publicly funded/publicly accountable organizations (local governments, school districts, etc.).

Key Responsibilities:

1. Build meaningful relationships with Envisio’s customers through engaging emails, phone calls, and in-person meetings.
2. Partner with Implementation Consultants to ensure a seamless transition from our Implementation to Post Implementation Stages.
3. Partner with customers to develop meaningful plans that feed their long-term goals.
4. Develop creative strategies to increase customer engagement, drive growth, and reduce churn.
5. Manage key metrics that feed into team-based goals around retention, growth, and adoption.
6. Measure and action on engagement data through customer metrics and regular business r...