Customer Success Manager, Founders Office

About Panoptyc

At Panoptyc, we’re on a mission to revolutionize loss prevention. Using visual AI and human-in-the-loop reviewers, we help retailers detect theft across more than 25,000 stores in the United States—saving customers millions of dollars annually. From Fortune 500 retailers to fast-growing regional brands, Panoptyc’s differentiation is execution at scale. As a fully remote, globally distributed team, we are building systems that operate reliably across thousands of locations

About the Role

We’re seeking an Customer Success Manager, Founders Office to own everything that happens after the contract is signed . This is not a relationship‑management role—it is an execution role designed to eliminate post‑sale friction, protect ARR, and allow the sales team to stay focused on closing new logos and expansion.

In this role, you will oversee onboarding, rollout, account health, and renewals across single‑store pilots and mult...