Customer Success Manager (Fully remote, US-based)

Overview

ViB is the go-to demand generation partner for B2B technology companies. We cultivate an engaged community and link those members with our customers’ programs to drive awareness, improve lead generation, and deliver insights from market research. We are committed to providing exceptional service and value to our customers, helping them achieve success with our services.

Position Overview

The Customer Success Manager (CSM) plays a critical role in delivering value to ViB’s customers and ensuring the success of both customer relationships and active programs.

CSMs serve as the primary point of contact for assigned accounts and are responsible for both customer success outcomes and program delivery execution. The CSM ensures customers experience a seamless journey from onboarding through program fulfillment. Note: This is not a quota-carrying role.

Responsibilities

• Onboarding & Program Kickoff: Partner closely with Sales ...