Customer Success Manager (f/x/m) - Berlin based

Hello there, people at Telus Health are happy to greet you

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face to face short-term counselling services to our clients.

We’re looking for a hands-on Customer Success Manager to support our customers as they adopt and scale the TELUS Health platform — ensuring a seamless experience from onboarding through long-term partnership and renewal.

You’ll work closely with clients to build strong relationships, understand their needs, and drive measurable outcomes through a proactive, data-driven approach. Your work will directly impact how organisations support the wellbeing of their people — today and in the future.

How you will spend your time:

• You work closely with our existing clients, acting as a trusted partner and focus on long-term value-generation for our customers, ensuring customer success

• You manage a customer portfolio and are responsible for retaining and growing your accounts

• You develop a deep understanding of your customers’ needs and ensure your customer’s KPIs are met

• You define a successful collaboration strategy  with your customers, ensuring regular touchpoints and demonstrating proactive attitude 

• You are the first point of contact for the client, whenever potential challenges arise, and you proactively offer creative solutions

• Together with the client you create requirement-specific solutions and concepts and support the service implementation and onboarding

What you should bring to the table:

• You have at least 2 years of experience in Customer Success or a similar field

• You are a native German speaker, with strong communication skills in English and one additional language (French, Italian, or Spanish)

• You are analytical and can identify trends and make predictions based on data

• You are strong in prioritization and know where to channel your efforts to achieve success

• You are passionate about understanding your customers and helping them succeed

Interview process

• Video call with a recruiter: Get to know you, your background, and motivation

• Video call with the Hiring Manager / Leader: Deep dive into your experience, role expectations, and ways of working

• Panel interview: Stakeholder interview focusing on collaboration, customer scenarios, and case-style questions

• Meet the team: Informal conversation to get to know the team and mutual fit

What we offer:

A sneak peek into your benefits:

• Additional health insurance coverage for 900 EUR per year
• 30 days of remote work allowance
• Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using our app!)
• Subsidy for your UrbanSportsClub membership
• 70 EUR monthly cashback to cover daily expenses
• 500 EUR yearly personal learning and development budget
• Self-development days allowance (workshops, conferences, training sessions etc.)
• Team events and company events
• Referral bonus for employees
• Corporate benefits
• Employee Assistance Programme (EAP) for mental well-being

• Customer First: We create meaningful, human connections to improve outcomes for our customers and our communities, powered by our world-leading technology, collective ingenuity and culture of caring.
• Embrace Change: We challenge the status quo, experimenting and taking calculated risks to differentiate ourselves from our peers and deliver consistently leading results.
• Grow Together: We welcome everyone to bring their whole self to work, appreciating our uniqueness and always standing together as one team.

About us

As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.