Job Description
About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimisation and RTO reduction to payments, retention, and post-purchase engagement. Today, GoKwik enables 12,000+ merchants globally, processes $2B in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments, and supported by a $13M growth round in June 2025 (total funding: $68M), GoKwik is scaling rapidly across India, the UK, Europe, and the US.
Why This Role Matters
As GoKwik scales its Return Management System (RMS) within the Shopify ecosystem, strong customer success ownership is critical to long-term growth and retention. This role ensures merchants achieve tangible value through smooth onboarding, strong product adoption, and optimized post-purchase workflows. The Customer Success Manager directly impacts customer satisfaction, renewals, and expansi...
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimisation and RTO reduction to payments, retention, and post-purchase engagement. Today, GoKwik enables 12,000+ merchants globally, processes $2B in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments, and supported by a $13M growth round in June 2025 (total funding: $68M), GoKwik is scaling rapidly across India, the UK, Europe, and the US.
Why This Role Matters
As GoKwik scales its Return Management System (RMS) within the Shopify ecosystem, strong customer success ownership is critical to long-term growth and retention. This role ensures merchants achieve tangible value through smooth onboarding, strong product adoption, and optimized post-purchase workflows. The Customer Success Manager directly impacts customer satisfaction, renewals, and expansi...
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