Customer Success Manager (Healthcare & SaaS)

We’re Hiring: Customer Success Manager (Healthcare & SaaS) Location: Remote Schedule: Full-Time | Core availability: 9:00 AM – 6:00 PM CST Position Type: Permanent About the Role As a Customer Success Manager , you’ll play a central role in client service, operations, and project execution—serving as the connective tissue between leadership, partners, and internal teams. This is a high-impact role with a clear path into executive leadership , where you’ll help shape strategy, guide client initiatives, and influence organizational direction over time. You’ll work closely with leadership while managing key client relationships and driving execution across departments in a fast-growing healthcare and SaaS environment. What You’ll Do Partner directly with executive leadership to support and execute strategic initiatives Serve as the primary point of contact for select client partners, ensuring high-quality service and communication Manage cross-departmental coordination across leadership, partners, and internal teams Project-manage internal and client-facing initiatives (timelines, deliverables, reporting) Analyze performance data and translate insights into actionable recommendations Prepare client updates, internal briefs, and executive presentations Support operational execution while receiving structured training in care navigation, data interpretation, and partner management Participate in an executive mentorship and leadership development pathway ✅ What We’re Looking For Education & Background • Bachelor’s degree preferred (relevant experience and leadership potential considered) • Prior experience in healthcare, health tech, care navigation, or B2B services Language & Communication • Bilingual in English & Spanish (professional written and verbal proficiency) • Strong stakeholder management and executive-level communication skills Leadership & Execution • Ability to manage multiple priorities in a fast-growing environment • Demonstrated leadership potential and/or mentoring experience • Experience managing enterprise or corporate client accounts Industry & Product Experience • Background supporting or selling digital health, care coordination, telehealth, or patient engagement tools • Familiarity with healthcare systems, insurers, providers, or corporate wellness programs • Exposure to life sciences, MedTech, or healthcare technology environments Work Schedule Core availability: 9:00 AM – 6:00 PM CST Flexibility required based on client and business needs