Customer Success Manager

Customer Success Manager

The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the solution. The Customer Success Manager takes ownership of Cornerstone’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience with Cornerstone. The Customer Success Manager also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.

The Customer Success Manager will regularly provide best practice recommendations, ex...