Customer Success Manager I

Overview

SUMMARY

As a Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, ensure they continuously gain value from our products and services, and answer basic technical questions regarding the platform and sales growth tactics. By engaging our customers using both an educational approach and transactional approach, you'll position yourself as the go-to person and serve as the trusted point of contact across the lifecycle milestones of onboarding, adoption, and advocacy. Equipped with the knowledge of what it takes for customers to succeed with the client, you will serve as the voice of your customers' training and educational needs, providing feedback to the CSM and Customer Marketing teams.

Responsibilities

• Be the primary point of contact for basic training and fundamental p...