Job Description
&## ; We're Hiring: Customer Success Manager (Healthcare & SaaS)
&## ; Location: Remote
&## ; Schedule: Full-Time | Core availability: 9:00 AM – 6:00 PM CST
&## ; Position Type: Permanent
&## ; About the Role
As a Customer Success Manager , you'll play a central role in client service, operations, and project execution—serving as the connective tissue between leadership, partners, and internal teams. This is a high-impact role with a clear path into executive leadership , where you'll help shape strategy, guide client initiatives, and influence organizational direction over time.
You'll work closely with leadership while managing key client relationships and driving execution across departments in a fast-growing healthcare and SaaS environment.
&## ; What You'll Do
&## ; Partner directly with executive leadership to support and execute strategic initiatives
&## ; Serve as the primary point of contact for select client partners, ensuring high-quality service and communication
&## ; Manage cross-departmental coordination across leadership, partners, and internal teams
&## ; Project-manage internal and client-facing initiatives (timelines, deliverables, reporting)
&## ; Analyze performance data and translate insights into actionable recommendations
&## ; Prepare client updates, internal briefs, and executive presentations
&## ; Support operational execution while receiving structured training in care navigation, data interpretation, and partner management
&## ; Participate in an executive mentorship and leadership development pathway
What We're Looking For
&## ; Education & Background
• Bachelor's degree preferred (relevant experience and leadership potential considered)
• Prior experience in healthcare, health tech, care navigation, or B2B services
&## ; Language & Communication
• Bilingual in English & Spanish (professional written and verbal proficiency)
• Strong stakeholder management and executive-level communication skills
&## ; Leadership & Execution
• Ability to manage multiple priorities in a fast-growing environment
• Demonstrated leadership potential and/or mentoring experience
• Experience managing enterprise or corporate client accounts
&## ; Industry & Product Experience
• Background supporting or selling digital health, care coordination, telehealth, or patient engagement tools
• Familiarity with healthcare systems, insurers, providers, or corporate wellness programs
• Exposure to life sciences, MedTech, or healthcare technology environments
&## ; Work Schedule
&## ; Core availability: 9:00 AM – 6:00 PM CST
&## ; Flexibility required based on client and business needs
&## ; Location: Remote
&## ; Schedule: Full-Time | Core availability: 9:00 AM – 6:00 PM CST
&## ; Position Type: Permanent
&## ; About the Role
As a Customer Success Manager , you'll play a central role in client service, operations, and project execution—serving as the connective tissue between leadership, partners, and internal teams. This is a high-impact role with a clear path into executive leadership , where you'll help shape strategy, guide client initiatives, and influence organizational direction over time.
You'll work closely with leadership while managing key client relationships and driving execution across departments in a fast-growing healthcare and SaaS environment.
&## ; What You'll Do
&## ; Partner directly with executive leadership to support and execute strategic initiatives
&## ; Serve as the primary point of contact for select client partners, ensuring high-quality service and communication
&## ; Manage cross-departmental coordination across leadership, partners, and internal teams
&## ; Project-manage internal and client-facing initiatives (timelines, deliverables, reporting)
&## ; Analyze performance data and translate insights into actionable recommendations
&## ; Prepare client updates, internal briefs, and executive presentations
&## ; Support operational execution while receiving structured training in care navigation, data interpretation, and partner management
&## ; Participate in an executive mentorship and leadership development pathway
What We're Looking For
&## ; Education & Background
• Bachelor's degree preferred (relevant experience and leadership potential considered)
• Prior experience in healthcare, health tech, care navigation, or B2B services
&## ; Language & Communication
• Bilingual in English & Spanish (professional written and verbal proficiency)
• Strong stakeholder management and executive-level communication skills
&## ; Leadership & Execution
• Ability to manage multiple priorities in a fast-growing environment
• Demonstrated leadership potential and/or mentoring experience
• Experience managing enterprise or corporate client accounts
&## ; Industry & Product Experience
• Background supporting or selling digital health, care coordination, telehealth, or patient engagement tools
• Familiarity with healthcare systems, insurers, providers, or corporate wellness programs
• Exposure to life sciences, MedTech, or healthcare technology environments
&## ; Work Schedule
&## ; Core availability: 9:00 AM – 6:00 PM CST
&## ; Flexibility required based on client and business needs
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