Job Description

About Linemate


Linemate is a WhatsApp-based Frontline Operations Platform that helps companies manage and run day-to-day operations for deskless and frontline teams. By meeting employees where they already are, Linemate enables faster communication, smoother execution, and better operational outcomes.


The Role


We’re looking for a Customer Success Manager to own end-to-end customer relationships in a fast-paced B2B SaaS environment. You’ll manage a portfolio of customers across onboarding, adoption, support, upsell, and renewal - while working closely with product and tech teams to continuously improve the platform.

This role requires someone who is analytical, proactive, and comfortable owning outcomes .


What you will do


  • Own a portfolio of B2B customers with full accountability for retention, satisfaction, and growth
  • Ma...

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