Job Description
**Job Summary-**
Customer Success Manager is the single point of contact between the client and the WWT Managed Services (MS) Operations Teams for the duration of the MS Engagement. The Customer Success Manager acts as the client's advocate and trusted advisor and is primarily responsible for client's satisfaction and for the success of the clients' journey with WWT.
**Job Responsibilities-**
+ Initial non-technical business hours escalation point for Managed Services clients
+ Review tickets regularly and ensure SLA/SLT adherence
+ Prepare and conduct Quarterly Business Review (QBR) with the client
+ Analyse data and ticketing information periodically to determine larger picture issues
+ Leverage findings to provide recommended changes to client and/or internal team(s)
+ Provide Issue resolution and risk mitigation
+ Continuous focus on methodologies & process improvement
...
Customer Success Manager is the single point of contact between the client and the WWT Managed Services (MS) Operations Teams for the duration of the MS Engagement. The Customer Success Manager acts as the client's advocate and trusted advisor and is primarily responsible for client's satisfaction and for the success of the clients' journey with WWT.
**Job Responsibilities-**
+ Initial non-technical business hours escalation point for Managed Services clients
+ Review tickets regularly and ensure SLA/SLT adherence
+ Prepare and conduct Quarterly Business Review (QBR) with the client
+ Analyse data and ticketing information periodically to determine larger picture issues
+ Leverage findings to provide recommended changes to client and/or internal team(s)
+ Provide Issue resolution and risk mitigation
+ Continuous focus on methodologies & process improvement
...
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