Customer Success Manager

Overview

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The Customer Success Manager engages with the customer to identify success plans and programs and collaborates with internal teams to manage the customer lifecycle for Distributed Control Systems (DCS) and automation solutions. This role supports customers from onboarding to ongoing use and optimization, acting as the main contact for a portfolio of clients. The CSM collaborates with internal teams to address customer needs, monitor system performance, provide training, and identify opportunities for expansion. A strong technical understanding and proactive customer engagement are essential to drive adoption and retention.

Responsibilities

• Establish and drive Success Plans with the customer and coach them towards effective adoption of our solution.
• Analyze consumption and adoption of...