Job Description

Customer Success Manager – APAC Region

Location: Philippines or Kuala Lumpur (Hybrid)

About the Role
The Customer Success team at CAE Flight Operations Solutions is seeking a Customer Success Manager (CSM) to strengthen engagement with key customers across the APAC region. In this role, you will drive long-term customer success and satisfaction by ensuring seamless product adoption and delivering exceptional value.

What You’ll Do

  • Build strong, trust-based relationships with key customers and lead regular operational reviews.
  • Act as the primary point of contact for escalations, ensuring timely resolution of critical issues.
  • Collaborate with internal teams (product, support, delivery) to translate customer needs into actionable objectives.
  • Advocate for customers internally, ensuring their feedback influences product and service improvements.
  • Monitor and report on KPIs s...

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