Job Description
Customer Success Manager & Project Manager – Kuala Lumpur
We are seeking an experienced Customer Success Manager/Project Manager who is passionate about delivering exceptional customer experiences and helping some of the world’s leading media, sports, and entertainment brands thrive. This role is ideal for someone entrepreneurial, action-oriented, and continuously looking to learn and grow. As a CSM & PM, you’ll be a strategist, program manager, customer advocate, and driver of execution. You will work cross-functionally across departments and report into the Global Head of Customer Success & Analytics.
Key Responsibilities
Customer Relationship Management
- Build and nurture strong relationships with key stakeholders, acting as the primary contact for day-to-day program needs, must have strong customer facing skills
- Address concerns and challenges with speed and empathy, ensuring long-term trust and satisfaction.
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