Customer Success Manager

As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.

Operationalize & Realize the value of Skyhigh Security:

• Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
• Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
• Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
• Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
• Proactively monitor customer deployments and solutions, and drive communication as needed.
• Evaluate the scope f...