Job Description
Enterprise Customer Success Manager
Location: Hybrid – Lisbon, Portugal
Seniority: Senior / Principal (5–8 years)
We're looking for an experienced Enterprise Customer Success Manager to own and drive success across a strategic portfolio of enterprise customers. This is a senior, consultative role for someone who thrives in complex, data-driven environments and enjoys partnering with executive-level stakeholders.
You'll act as a trusted advisor, ensuring customers realize measurable value, adopt solutions effectively, and achieve their business goals throughout the full customer lifecycle.
What you'll do
Own a book of enterprise customers, driving value, adoption, retention, and expansion
Build and execute customer success strategies aligned to business goals, KPIs, and outcomes
Use data to identify trends, forecast account health, and tell compelling value stories
Proactively identify and mitigate churn risks, leading cross-functional action plans
Partner ...
Location: Hybrid – Lisbon, Portugal
Seniority: Senior / Principal (5–8 years)
We're looking for an experienced Enterprise Customer Success Manager to own and drive success across a strategic portfolio of enterprise customers. This is a senior, consultative role for someone who thrives in complex, data-driven environments and enjoys partnering with executive-level stakeholders.
You'll act as a trusted advisor, ensuring customers realize measurable value, adopt solutions effectively, and achieve their business goals throughout the full customer lifecycle.
What you'll do
Own a book of enterprise customers, driving value, adoption, retention, and expansion
Build and execute customer success strategies aligned to business goals, KPIs, and outcomes
Use data to identify trends, forecast account health, and tell compelling value stories
Proactively identify and mitigate churn risks, leading cross-functional action plans
Partner ...
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