Customer Success Manager

Position Overview

The Customer Success Manager (CSM) is responsible for providing account management services and support to targeted customers. This role actively engages with customers to offer the highest level of customer service and develop collaborative long-term relationships. This position will also provide project leadership and support, cross-functional process coordination, and targeted data stewardship activities.

In addition, the CSM will prioritize continuous process improvement with a focus on efficiencies and optimizing the customer experience. These responsibilities will require effective cross-functional collaboration, including, but not limited to, sales organization, strategic accounts, client support and implementation services, market access, commercial operations and the revenue cycle teams to monitor and optimize the customer experience of these strategic accounts. It is imperative that the CSM possess exemplary customer service skills and demons...