Customer Success Manager

Scope

The Customer Success Manager supporting the Account Teams plays a key role in ensuring high-value clients receive exceptional service, smooth onboarding, and continuous value from the company's products or services. This role focuses on customer engagement, issue resolution, and operational coordination, working closely with (Key) Account Managers to strengthen client relationships and support retention and growth.

Job Description

• Serve as a trusted contact for operational or product-related inquiries from key accounts.
• Assist customers with troubleshooting, onboarding tasks, product navigation, or usage questions.
• Deliver timely responses and follow-ups to ensure a positive customer experience.
• Monitor customer satisfaction and escalate concerns to the Sales In Charge when needed
• Support SIC by preparing customer reports, usage data, and account insights.
• Maintain accurate and...