Customer Success Manager

Join our team as a Customer Success Manager (PMS) , where you'll be responsible for driving customer satisfaction and retention of our market-leading PMS and payment solutions within our existing direct sales PMS customer base. This position is based in one of our offices dedicated to direct sales.

Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry. With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider. Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world. Headquartered in London with over 2,...