Customer Success Manager

Overview

ALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data throughout the entire lifecycle.

We are looking for a Customer Success Manager to build and nurture strong relationships with a portfolio of global architecture and engineering customers, ensuring that they achieve significant value from the company’s suite of 3D BIM software tools.

The CSM is responsible for onboarding, product adoption, retention, and managing a quota for renewals, expansion, and cross-selling opportunities. This role serves as a trusted advisor, strategic partner, and commercial advocate, working closely with cross-functional teams to deliver customer and business outcomes.

Key Responsibilities

• Own all aspects of the customer relationship lifecycle (onboarding, training, periodic check-ins, solution adoption, and satisfaction tracking).
• Meet or exceed assigned renewal,...