Customer Success Manager

Position: Customer Success Manager (Small & Mid-Sized Businesses)

Salary: $1,300 USD/month + 10% Performance Bonus

Location: Remote – Philippines

Schedule: U.S. Eastern Time

We are looking for an experienced Customer Success Manager to join a leading U.S.-based cybersecurity and encryption company. In this role, you’ll manage a large portfolio of small and mid-sized business customers, ensuring they receive maximum value from our products and services.

You’ll help onboard new customers, drive engagement, handle renewals, and provide proactive support to prevent churn. This role requires someone who can balance customer empathy with strong organizational and technical skills.

Responsibilities

• Manage a high-volume portfolio of SMB accounts, focusing on retention and satisfaction.
• Onboard and train new customers through 1:1 and group sessions.
• Proactively engag...