Customer Success Manager

Responsibilities

• Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareOne and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly.
• You may be required to conduct Onboarding sessions with your customer stakeholders providing insight on: SoftwareONE Service scope, Support process, Escalations management, Customer Success Manager role and focus, Tools overview & demo etc. to educate the Customer stakeholders to start leveraging SoftwareONE support, services & tools.
• You will conduct regular business reviews with your customer stakeholders providing insight on: SoftwareONE Service usage and performance, opportunities for optimization, relevant developments in business, new features or capabilities released within the supported areas which could enable a goal within the customer business.
• Drive Mon...