Customer Success Manager (Malaysia-based)

Nimbly is an AI-enabled, multi-product solution designed for large-scale operations. Our mobile platform simplifies the implementation of standard operating procedures for frontline workers and provides management with real-time visibility down to the store level.

In today’s post-COVID world, where frontline labor shortages and staff turnover are at an all-time high, Nimbly helps organizations drive efficiency and productivity at scale. We are currently present in 11 APAC and US markets, with plans to expand further globally.

Built by passionate founders and backed by leading VCs, Nimbly enables best-in-class companies such as KFC, 7-Eleven, Adidas, and Decathlon to become more agile, deploying digital routines that ensure consistency in product quality and customer experience.

We are looking for a Customer Success Manager (CSM) , based in Malaysia , to join our growing team and ensure client success, retention, and growth.