Customer Success Manager

Overview

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati connects with customers on their platform of choice to drive growth through conversations. Our AI-native platform brings all customer interactions under one intelligent roof, delivering measurable ROI for businesses of all sizes.

What You'll Be Doing

As a Customer Success Manager, you will play a critical role in ensuring the long-term success and satisfaction of our customers. Your mission will be to drive customer adoption, retention, and expansion by being a trusted advisor and strategic partner.

• Own a portfolio of high-value clients and build strong, lasting relationships with decision-makers and stakeholders
• Lead quarterly business reviews (QBRs) and regular check-ins to understand clien...