Customer Success Manager

Lofty is a high-growth, global SaaS company revolutionizing the residential real estate industry. Our platform empowers real estate professionals to streamline operations, improve marketing effectiveness, and grow their business with powerful CRM and automation tools.

We’re looking for a Customer Success Manager (SMB) to join our team. This role is ideal for someone who thrives in a fast-paced, client-focused environment and is passionate about helping real estate professionals get the most value out of the Lofty platform.

Job Overview

As an SMB Customer Success Manager, you’ll serve as a trusted resource for a broad base of small to mid-sized clients in a pooled support model. Your focus will be on client retention, platform adoption, and resolving escalations through thoughtful communication and product education. You’ll work reactively to support inbound client needs while also reviewing accounts and providing strategic guidance to help clients optimi...