Customer Success Manager

# **Our Privacy Statement & Cookie Policy****Customer Success Manager - AEM****About the Role:*** Renewal ownership: lead renewal strategy and negotiations; ensure price yield targets are met; proactively mitigate churn and at-risk accounts.* Customer lifecycle management: define success plans with measurable outcomes and execute engagement cadences to drive adoption and retention.* Growth identification: surface cross-sell and upsell opportunities based on business needs and product fit; partner with Business Development to progress expansion.* Executive and stakeholder engagement: build multi-threaded relationships; tailor value narratives that position our solutions vs. competitors.* Training and enablement: diagnose customer training needs; coordinate with Training Specialists to deliver targeted enablement that boosts usage and proficiency.* Territory and account planning: maintain account plans, health scores, and risk/expansion hypotheses; execute territory strategies aligned to...