Customer Success Manager

Role Description

This role can either be part time or full time depending on the experience and capabilities of the candidate. The Customer Success Manager will be responsible for ensuring customer satisfaction, service utilization, building strong customer relationships, and driving customer retention.

Responsibilities

• Drive client stickiness in the platform and service through proactive engagement, training and onboarding, usage management, delivery support, problem solving, and acting as the champion of the service in our customers' business.
• Ensure all clients have a Shoppervisor plan that increases utilization across teams, connects Shoppervisor into key commercial processes, and embeds the data into key commercial forums.
• Support the Commercial Director in business development, including targeting non-clients, establishing introductions and key contacts, securing meetings, and presenting Shoppervisor services to prospective cl...