Customer Success Manager

The Role:

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.

Ideal Profile:

• You have at least 3 years experience within a Customer Success role.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of customer success, customer service and sales
• You pay strong attention to detail and deliver work that is of a high standard
• You enjoy finding creative solutions to problems
• You are a strong networker & relationship builder

What's on Offer?

• Flexible working options
• Opportunity to make a positive impact