Job Description
-Remote
**Job Description**:
- The Customer Success Manager will serve as the primary business liaison for assigned accounts, playing a key role in ensuring account satisfaction, retention, and creation of new up-selling opportunities while mitigating attrition. This is an integral role in building and enhancing our current customer relationships by monitoring overall account health and increasing the overall customer Annual Recurring Revenue (“ARR”) and lifespan.
**Responsibilities**:
Manage a portfolio of defined accounts to maximize the customer’s satisfaction with and use of our platform and solutions.
- Identify and understand the uses of our platform within the customer’s organization to develop new use cases and opportunities to retain and expand existing business relationships
- Assess overall account heath through proactive check-ins and measuring key performance indicators for assigned customers, while tracking customer communication and required actions on ...
**Job Description**:
- The Customer Success Manager will serve as the primary business liaison for assigned accounts, playing a key role in ensuring account satisfaction, retention, and creation of new up-selling opportunities while mitigating attrition. This is an integral role in building and enhancing our current customer relationships by monitoring overall account health and increasing the overall customer Annual Recurring Revenue (“ARR”) and lifespan.
**Responsibilities**:
Manage a portfolio of defined accounts to maximize the customer’s satisfaction with and use of our platform and solutions.
- Identify and understand the uses of our platform within the customer’s organization to develop new use cases and opportunities to retain and expand existing business relationships
- Assess overall account heath through proactive check-ins and measuring key performance indicators for assigned customers, while tracking customer communication and required actions on ...
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