Customer Success Manager

<div>Strategic Goals & Deliverables:</div> <div> Customer Success Managers work in collaboration with the wider BU CXO teams to achieve the vision of providing an excellent customer experience Our Customer Success Managers, as well as focusing on overall client satisfaction, have strategic goals of delivering value to the customer and Finastra by improving retention, and adoption rates in line with our success strategy.</div> <div> </div> <div> Skills & experience: Experience in a customer facing role (consulting, customer support, account management) that includes issue resolution & relationship management Passionate about delivering success for customers, embodies a customer centric mindset and strives to deliver excellence at every opportunity Strong communication, presentation and interpersonal skills. Demonstrates ability to challenge, negotiate, influence and persuade stakeholders Ability to work autono...