Customer Success Manager

We are now looking for a full-time Customer Success Manager – US LATAM (Remote) to join our RELEX family in the US You'll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated expansion into Latin America. You will help the team achieve this goal by building high quality customer relationships, leading KPI target discussions, improving NPS scores, and actively pursuing incremental SaaS from upsell cross sell opportunities.

Candidates must have an understanding of Retail supply chain and have experience working with or supporting one or more of the following areas;

• Demand planning, forecasting and replenishment
• Space planning & Assortment
• Category management and Merchandising
• Price and promo optimization

Our Customer Operations team partner w...