Customer Success Manager

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Collaborative and inclusive company culture that values communication and trust
• Work with a leading platform recognized for its innovative event technology
• Chance to build relationships with customers and positively impact their event experiences
• Supportive environment that encourages ownership of ideas and personal development

What to Expect (Job Responsibilities)

• Serve as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
• Oversee renewal, upsell, and expansion efforts, facilitating contract negotiations and demonstrating product value
• Develop and implement customer-specific account plans to support targeted growth and forecast quarterly targets
• Onboard new customers and support their events on the platform, ens...