Customer Success Manager

Overview

Who we are: Kimoby is a fast-growing SaaS company serving the automotive industry with solutions that simplify communication, payments, and operations. We are expanding across Canada and the U.S., helping automotive service departments transform how they engage with their customers. We also have been recognized as a Great Place to Work® since 2021, thanks to our amazing team!

Responsibilities

What You’ll Do

As a Customer Success Manager at Kimoby, you are responsible the retention and the expansion of your portfolio, with the objective of driving long-term, sustainable growth.

Your role is structured around two key areas of responsibility:

Account Retention

• Own account retention by building and maintaining strong relationships with key decision-makers.
• Conduct a minimum of two business review meetings per year with each assigned dealership.
• Deliver strategic, data-driven recommendations that en...