Customer Success Manager

Position: Customer Success Manager
Location: Mumbai (Andheri/ Thane)
Job: WFO
No of Positions: 1
Year of Experience: 4-8 Years
The Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business.
Role
The Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business.
The Cloud Customer Success Manager is expected to work closely with the Sales, Support, TAM and Consulting teams for add-on business and process improvements. This role builds consultative relationships, understands products & services and has a key technical understanding of the cloud offerings. Beyond direct interaction with our customers, this individual will work with internal business units to ensure customer needs are being met in a timely manner. To succeed in this role,...