Job Description

  • Customer Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and long-term retention.

  • Account Growth: Identify upselling and cross-selling opportunities to expand account value and meet revenue goals.

  • Onboarding & Support: Guide clients through onboarding, provide training, and ensure successful adoption of products or services.

  • Payment Follow-Up: Ensure timely follow-up on pending payments, coordinating with clients to resolve any payment-related issues.

  • Issue Resolution: Act as a point of contact to address client concerns and resolve issues promptly to maintain trust.

  • Performance Tracking: Monitor client account performance, provide regular updates, and suggest strategies for optimization and success.

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