Customer success manager

Objective
Operate as the lead point of contact for any and all matters specific to customers
Key responsibilities
- Understand client Technology requirement/expectation and communicate to development/implementation team.
- Assess feasibility of requirement in coordination with implementation/Support and development team.
- Discuss workaround solution with the teams in case direct resolution is not possible due to technology limitations.
- Maintain communication with the client and understand on going requirements of client.
- Keep updated with new features(New Release) of the product and ensure client is aware of these features.
- Monitor Implementations to ensure timely and successful delivery of solution according to customer needs and objectives.
- Ensure timely escalation to line manager in case customer requirements are not met.
- Understand criticality of customer requirements and suggest priorities to development team.
- Ensure License notes(pape...