Customer Success Manager

Overview

As a Customer Success Manager at Odins.ai, you will own the journey from closed customer to happy, retained and growing customer. This is a customer-facing role where you’ll combine commercial drive, strong communication, and analytical capability to ensure customers see clear business value from Odins. Odins is a “managed software” experience: customers should not need to be technical or spend much time to get results. You’ll guide customers through onboarding, coordinate the work needed to deliver reliable and actionable models, and run proactive follow-up that drives renewals, expansion, and word of mouth. As an early-stage company, there’s room to grow quickly, take on increased responsibility, and help shape how we do customer success. Eventually building and leading the CS function is a possibility for the right candidate.

Responsibilities

Onboarding: get customers to value fast

• Run a smooth onboarding where the cust...