Customer Success Manager

Our client Edge Signal is an innovation-driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real-time data insights. They're expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and long-term success.
As a Senior Customer Success Specialist, you will be the trusted advisor for your customer portfolio—driving onboarding, adoption, value realization, and expansion. This role blends customer relationship management, technical understanding, commercial influence, and process building. It is an onsite position based in Kanata, collaborating directly with customers and internal teams.
What You'll Do
Customer Relationship & Success Management

• Serve as the main point of contact for enterprise and mid-market customers.

• Lead onboarding, training, and enablement to ensure quick and effectiv...