Customer Success Manager

As a **Customer Success Manager**, you will be the primary point of contact for a portfolio of Riskonnect clients. You’ll be responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities. Your goal is to build strong relationships with decision-makers, deliver value through data-driven insights, and help clients maximize their investment in Riskonnect’s solutions.* 5+ years in a customer-facing role within the Enterprise Software or SaaS industry* Strong ability to track and organize action items for 20–30 enterprise clients* Proven skills in stakeholder relationship management using remote tools* Experience developing senior-level client relationships* Ability to analyze customer behavior and recommend adoption strategies* Empathy for customers and a value-driven mindset* Analytical and process-oriented thinker* Strong written and verbal communication skills* Sound judgment and decision-making abilities* 8+ years of exp...