Customer Success Manager

Languages:

• German + English (for DACH market, CET hours)
• English only (for US market, US hours)

Role Overview:

The Mid-Level Customer Success Manager (CSM) will manage a shared portfolio of SME customers and resellers, focusing on product adoption, renewals, and customer satisfaction. This role is execution-focused and operates within established customer success frameworks and playbooks.

The CSM will support both high-volume, low-touch accounts and a limited number of higher-engagement accounts, ensuring consistent value delivery and retention.

Key Responsibilities:

• Manage a shared portfolio of SME customer accounts (annual spend under €20k)
• Drive product adoption and engagement KPIs across assigned accounts
• Support renewals and identify basic upsell opportunities
• Execute structured customer success motions such as onboarding, health checks, and usage reviews
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