Customer Success Manager

🌟 We're Hiring: Customer Success Manager! 🌟

Languages:

· German + English (for DACH market, CET hours) &

· English only (for US market, US hours)

Role Overview:

The Mid-Level Customer Success Manager (CSM) will manage a shared portfolio of SME customers and resellers, focusing on product adoption, renewals, and customer satisfaction. This role is execution-focused and operates within established customer success frameworks and playbooks.

The CSM will support both high-volume, low-touch accounts and a limited number of higher-engagement accounts, ensuring consistent value delivery and retention.

Key Responsibilities:

· Manage a shared portfolio of SME customer accounts (annual spend under €20k)

· Drive product adoption and engagement KPIs across assigned accounts

· Support renewals and identify basic upsell opportunities

· Execute structured...