Job Description

What you'll do

The Customer Success Manager will be the primary point of contact to some of Planisware’s most valued and high-profile customers. You will be accountable for overall customer satisfaction and accountable for meeting annual quota targets through acquiring additional revenue streams and inhibiting churn.


Responsibilities:

  • Responsible for managing assigned accounts as the face of the organization to clients

  • Develop and nurture trusted advisor relationships with key customer stakeholders and executive sponsors.

  • Work with customer teams including project management offices, process owners, trainers, change management teams, business sponsors and other key stakeholders to ensure they are using Planisware to its fullest

  • In collaboration with each customer, develop Planisware roadmap for both short- and long-term usage; obtain buy-in with customer. Responsible for execution of roadmap

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